What methods of payment do you accept?
For your complete security we recommend payment
by credit card, (Visa, MasterCard or American Express)
alternatively you can pay by Western Union Money
Transfer or directly to our bank account.
How much will it cost?
We are honest and upfront about our pricing structure,
we don't force any extras on you or addon mystery
charges later. You'll have a clear understanding
of the cost before the project begins and no surprises
when you receive the final invoice.
How much will the website cost each year?
Our design plan includes everything free for the
first year. After that you only pay for the domain
name (currently $14.99/year) and web hosting.
Who owns the completed Web site?
Once the final payment is received, you will receive
100% ownership of your Web site.
How long will it take for you to design my website?
Your website will be completed within 2 weeks, often
within 7-10 days, you will need to make sure you
are available during the design process to give
us feedback about how the design is looking, and
answer our questions about the content or layout.
As part of our service policy we will always give
you an expected completion date.
What design tools and languages do you use?
For graphic design we use Adobe Photoshop and for
web page design Macromedia Dreamweaver MX, our pages
are normally designed in HTML with some JavaScript
and CSS, we have experience of PERL, CGI, XML, PHP,
MySQL, DHTML, Cold Fusion, we can also design pages
and graphics using Macromedia Flash.
Do you provide images?
Yes we have a source of royalty free images. If
possible we like you to provide some of your own
images as well (i.e. products, factory, employees)
to give the site a 'real' feel.
I want to update my website, how can I do it?
If you are familiar with HTML then you can use notepad
or cuteFTP to carry them out. If you are familiar
with Dreamweaver or Homesuite or other editing packages
you can use them too. If you require us to build
a "content management system" to assist
you in maintaining your website we can. Many clients
prefer this custom built solution.
Are there any hidden costs or contracts?
No hidden costs or contracts, our packages are fully
inclusive for the first year. If later you want
to stop using your site or take it to another host,
you can do at anytime.
What support do you offer me?
We want you to be completely satisfied, we will
make sure your website, email, statistics and any
other features are working fully. We even do minor
alterations free for the first year and we'll give
you help on customising your site. Please bear in
mind, we try to offer great value design packages,
we haven't budgeted for giving hours of lessons
on web design or programming, but don't worry we'll
always be here for you.
I don't live near you, can you design a website
for me?
Yes, we provide our services worldwide; to date
we have clients in US, Canada, UK, France, Germany,
Switzerland, Italy, Spain, Australia, Hong Kong,
Thailand and Malaysia. It's our job to design websites
internationally; we have everything in place to
make sure we can do it to your satisfaction.
How many words and pictures do you allow me per
page?
As a guide, each page is allowed up to 200 words
and 4 pictures, a little more, we won't worry. But
we need to tell you this because some people in
the past have expected us to design a page with
thousands of words, 50+ pictures for the basic fee.
If you need more we can do it, all at our usual
low prices.
Should I hire a professional copywriter?
Your Web site copy is your
"salesperson." It is the only persuasive
element of your site. Copy - if written properly
- is what reaches your customers on a personal level
and shows them how you are the solution to their
problems. Words are our sole source of communication.
They trigger our emotions and are the defining factor
in most of our decisions (especially our buying
decisions). A professional copywriter understands
how to blend emotion, the communication style of
your target customer, and the details and facts
about your business into a harmonic flow that is
well received by your clients and triggers a desire
to buy. In addition, if search engine positioning
is of importance to you, you need to realize that
the selection of effective keywords and delicate
balance of keyword saturation in your copy is vital
to success. Contact us for
more details.
There are hundreds of Web design companies out there.
What makes UIS different?
At UIS we take your project seriously. This is not
something that we do part-time or on the side. We
have years of experience and formal education and
are constantly taking new classes to improve our
skills and keep up with the evolving Web world.
We've invested in what we consider to be the best
Web design software on the market and more importantly,
we know how to use it to give you the results you
want. We pride ourselves on a high level of personal
attention, we are big enough to cope but small enough
to care.
What is a domain name and why do I need one?
Every Web site must have a domain name. A domain
name is your Web site's unique address on the Internet.
The most common domain names will end in
.com, .net, or .org, but there are many more to
choose from.
What is hosting and why do I need it?
Your Web site needs a home on the Internet - a place
for your domain name, Web page files and graphics
to reside. All our Web design packages include 1
Years Hosting on a Server in the UIS
Data Center
What kind of guarantee do you offer?
We completely guarantee our design work. If after
viewing the initial drafts you are not satisfied
and wish to discontinue work on the site, we will
refund your deposit IN FULL. If you decide to continue
to work with us, we offer you unlimited revisions
of the draft until the point that you are 100% satisfied.
